Manuscript Repairs Hub
Contact the Repairs Team
Servicing is handled in writing, so that every claim carries photographs and a record. There is no telephone line and no general enquiry form: the servicing pages are the way in, and the address below is for anything they do not answer.
Before you write
Do not post a pen to us without an order number. The send-in address is supplied with your order confirmation, and a parcel that arrives without one cannot be matched to a claim.
Most questions are answered on the servicing page for your pen's brand: whether the fault is covered, what you can put right yourself, whether there is anything to pay, and how to start a claim. Cross pen servicing is the place to start for a Cross writing instrument.
Already have an order number?
Quote it in the subject line when you email, and we can find your pen straight away.
Questions
Email us
We aim to reply within a few working days. If you are not sure whether your pen is covered, whether you should be paying, or it is not a brand we service, ask here first — please do not post anything until you have.
- Opening hours
- Monday to Thursday, 9am to 5pm. Friday, 9am to 3pm.
Manuscript Pen Company Ltd, registered in England and Wales, company number 02414044. Registered office: Manuscript House, Netherton Lane, Highley, Bridgnorth, Shropshire WV16 6BF. Nothing on this site affects your statutory rights under the Consumer Rights Act 2015.